Refund and Returns Policy
At Zamprime Store, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help. Please read our Refund and Returns Policy below to understand your options.
Exchange Policy
- Timeframe: You may request an exchange for your item(s) within 14 days of receiving your order.
- Eligibility: Items must be unused, unopened, and in their original packaging with all tags and labels intact.
- Process: To initiate an exchange, please contact us at [email protected] with your order number and a brief explanation of why you’d like to exchange the item. We’ll provide you with instructions on how to return your purchase.
- Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method for your return.
Refunds
- No Cash Refunds: At this time, we do not offer cash refunds. If an item is eligible, we will gladly exchange it for a replacement of equal value or issue store credit, depending on availability.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please notify us within 14 days of delivery at [email protected]. Include your order number and photos of the issue, if applicable. We’ll arrange a replacement or store credit at no additional cost to you, including return shipping.
Non-Returnable Items
- Items that have been opened, used, or are not in their original condition are not eligible for exchange.
- Perishable goods or personalized items cannot be returned or exchanged.
Contact Us
Have questions about your return or exchange? Reach out to us at [email protected]. We’re happy to assist you!
Last Updated: March 03, 2025